Last Updated: June 2026

At WildTraveller, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return, replacement, or refund.

Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.
  • The product is significantly different from its description.
  • The return request is submitted within 7 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all tags, accessories, manuals, and accompanying materials.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Used products
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging
  • Clearance, promotional, or final sale items (if applicable)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Our team will review your request and arrange a replacement, return, or refund as appropriate.

Return Process

To initiate a return:

  1. Contact our support team at support@wildtraveller.store.
  2. Provide your order number and reason for return.
  3. Wait for return authorization and instructions.
  4. Ship the item as instructed.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

  • Damaged items
  • Defective products
  • Incorrect products received

Replacement requests are subject to product availability.

Order Cancellation

Orders may be canceled before they are processed and shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed. In such cases, you may need to follow the return process after receiving the item.

Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), return shipping costs may be covered by WildTraveller.
  • For other approved returns, customers may be responsible for return shipping charges.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

WildTraveller
Website: https://wildtraveller.store
Email: support@wildtraveller.store

Our customer support team will be happy to assist you.